Refund policy

Compatibility Notice (Read Before Buying)

HiDrive Pro 2™ works only with vehicles that already have factory-wired Apple CarPlay (and/or wired Android Auto where specified). It does not add CarPlay/Android Auto to vehicles that don’t already have it.

By purchasing, you acknowledge you have checked your vehicle’s specifications (owner’s manual, dealership, or infotainment settings) and confirmed compatibility.
We do not accept returns or issue refunds for purchases made without verifying compatibility.

Our 90-Day Money-Back Guarantee still applies in cases where the product is faulty, damaged, or not functioning as described. In these instances, please contact our support team to initiate a return.

HiDrive Trace™ — Usage & Compatibility Notice

HiDrive Trace™ is designed to work exclusively with Apple’s Find My network and requires an iPhone, iPad, or Mac logged into an Apple ID to function.
It does not pair with Android devices or third-party tracking apps.

By purchasing, you acknowledge you have reviewed the product description and confirmed that you are using a compatible Apple device.
We do not accept returns or refunds for:

  • Change of mind

  • Misunderstanding of compatibility or setup requirements

  • Incorrect pairing attempts or unsupported devices

Our 90-Day Money-Back Guarantee still applies in cases where the product is faulty, damaged, or not functioning as described. In these instances, please contact our support team to initiate a return.

No Change-of-Mind Returns

We do not offer refunds or returns for:

  • Change of mind

  • Incorrect purchases (e.g. your vehicle does not have factory CarPlay/Android Auto, or you do not own a compatible Apple device for Trace)

Please verify compatibility before purchasing.

Return Eligibility

Returns are accepted only if:

  • The item is defective, damaged, or you received the wrong item; and

  • You contact us within 90 days of delivery to request a return; and

  • The product is returned in the same condition you received it, with all accessories, manuals, and original packaging intact.

Restocking Fee & Shipping Costs

All approved returns are subject to a 20 % restocking fee.
Customers are responsible for all return-shipping costs.
We do not refund original shipping charges.

Damages or Issues

Please inspect your order upon delivery.
If the product is defective, damaged, or incorrect, contact us immediately at team@hidrive.store with your order number, description, and clear photos or video of the issue so we can evaluate and make it right.

Exchanges

We do not process direct exchanges.
The fastest way is to return the faulty or damaged item (once authorized) and place a new order.

Refunds

Once your return is received and inspected:

  • We will notify you if your refund is approved or denied.

  • If approved, the refund (minus the 20 % restocking fee and any shipping costs) will be issued to your original payment method within 10 business days.

  • Your bank or card issuer may take additional time to process the refund.

  • If more than 15 business days have passed since approval, please contact us at team@hidrive.store.

European Union — 14-Day Cooling-Off Period

If your order is shipped into the EU, you may cancel or return your order within 14 days of delivery for any reason, in line with EU law.
The product must be unused, in original condition and packaging, and you will be responsible for return-shipping costs.
A 20 % restocking fee applies.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws (including Australian Consumer Law, EU regulations, and other mandatory local laws).
Where required, we will repair, replace, or refund products that are faulty or not as described.