Shipping Policy

Last updated: 21/10/2025

Order Processing

• All Standard orders are processed within 24 Hours

• Express processing orders are processed immediately 
• You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.

Shipping Rates & Delivery Estimates

• Delivery times vary depending on your location:

  • Express Shipping: 2–6 business days (customs clearance may cause delays)

  • Standard Shipping: 8–14 business days (customs clearance may cause delays)

     

Note: Delivery times are estimates only and not guaranteed. Delays may occur due to factors beyond our control such as customs, weather, or carrier issues.

Tracking Your Order

• All orders include tracking information, which will be emailed to you once your order has been dispatched.

• You can track your package directly through the carrier’s website.

Customs, Duties & Taxes (International Orders)

• HiDrive is not responsible for any customs fees, import duties, or taxes incurred for your order. These charges are the responsibility of the customer.

Shipping Address Changes

• If you need to change your shipping address, please contact us immediately at team@hidrive.store

• We cannot guarantee changes can be made after the order has been processed.

Lost or Damaged Packages

• HiDrive is not liable for lost or stolen packages once confirmed as delivered by the carrier.

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist.

Contact Us

If you have any questions regarding shipping, please reach out to us at:
📧 team@hidrive.store